Return policy
Cancellation, Returns & Refunds Policy — CrazeAceVape
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped out.
Returns (if applicable)
We accept returns of products. Customers have the right to apply for a return within 14 days after receipt of the product.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by a receipt or proof of purchase
Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); no restocking fee will be charged to consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, please follow these steps:
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Check your bank account again.
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Contact your credit card company — it may take some time before your refund is officially posted.
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Contact your bank — there is often some processing time before a refund is posted.
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If you've done all of the above and still have not received your refund, please contact us at info@crazyacevape.com.
Return Address
Please contact our Customer Service at info@crazyacevape.com or WhatsApp +1 323 493 6181 to get the return address before sending anything back.
📧 Email: info@crazyacevape.com
💬 WhatsApp: +1 323 493 6181
🌐 Website: crazyacevape.com
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