Shipping Policy — CrazeAceVape

Order Processing

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email once your order has been placed, and a shipping notification with tracking information once your order has been dispatched.

Shipping Locations

We ship Australia-wide from our Sydney warehouse. All orders are dispatched locally within Australia — no lengthy international waits, no customs delays.

Currently, we do not offer international shipping. If you are located outside Australia and wish to place an order, please contact us at info@crazyacevape.com to discuss available options.

Shipping Methods & Delivery Times

Delivery times are estimates and may vary depending on your location, carrier delays, or circumstances beyond our control. Remote areas may require additional delivery time.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Customers will only be charged once at most for shipping costs (this includes returns); no restocking fee will be charged for the return of a product.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your parcel directly on the carrier's website. If you have not received your tracking information within 3 business days of placing your order, please contact us.

Undeliverable or Returned Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, or if the customer fails to collect the package, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

If you believe your address was entered incorrectly, please contact us immediately at info@crazyacevape.com or WhatsApp +1 323 493 6181 before your order is dispatched.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us as soon as possible. We will work with the carrier to investigate and resolve the issue. Where applicable, we will arrange a replacement or refund in accordance with our Refund & Return Policy.

Delays

While we strive to deliver your order on time, delays may occasionally occur due to carrier issues, weather conditions, or other circumstances beyond our control. We appreciate your patience and will keep you informed of any significant delays.

Contact Us

If you have any questions about our Shipping Policy or your order, please reach out:

📧 Email: info@crazyacevape.com

💬 WhatsApp: +1 323 493 6181

🌐 Website: crazyacevape.com

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